1) Who we are & scope

Lokshahi (“we”, “us”, “our”) provides a mobile application and related services (“Service”). This policy applies to users of our app, website(s), and customer support channels. By using the Service, you consent to the collection, use, storage, and disclosure of information as described here.

This policy does not cover third-party websites, services, or integrations you may access through the Service; their privacy practices are governed by their own policies.

2) Information we collect

a) You provide to us

  • Contact details (name, email address, mailing address, phone number).
  • Account details (username, password or passcode, profile information).
  • Business info (company name, size, type) if you use business features.
  • Billing info (payment method, billing address) when you purchase paid features.
  • Feedback & support (content of messages you send to us).

b) Collected automatically

  • Device & log data (device model, OS version, app version, IP address, language, timestamps, diagnostic logs, crash reports).
  • Usage data (screens viewed, features used, in-app events, referral/UTM information).
  • Approximate location derived from IP for security/risk checks and regional settings.

c) Location data (with permission)

If you enable location services, the app may collect precise location to provide location-based features. You can turn this off at any time in your device settings.

d) Cookies & similar technologies (web)

Our websites may use cookies and similar technologies for essential operations, analytics, and remembering your preferences. You can control cookies via your browser settings.

3) How we use information

  • Provide, operate, maintain, and improve the Service and its features.
  • Create and manage accounts; authenticate users; provide customer support.
  • Send transactional communications (e.g., password resets, service notices).
  • Process payments and fulfill purchases.
  • Personalize content, measure engagement, and run analytics to understand usage.
  • Protect the Service, users, and our rights (fraud prevention, security, compliance).
  • Comply with applicable laws and enforce our terms and policies.

4) Mobile app specifics

Push notifications

With your consent, we may send push notifications about updates and relevant messages. You can disable push notifications in the app or your device settings.

Location

When enabled, precise location is used only to deliver location-based features. We share location with our mapping provider solely to provide those features.

Mobile analytics

We use in-app analytics to understand performance and usage (e.g., events, crashes, aggregated metrics). We do not link analytics data to information that directly identifies you unless needed for support or security.

5) When we share information

  • Service providers / processors who help us run the Service (e.g., hosting, analytics, payments, customer support) under contracts that limit their use of your data.
  • Legal, safety, and compliance when required by law or to protect you, us, or others.
  • Business transfers in connection with a merger, acquisition, financing, or sale of assets, where permitted by law.

We do not sell your personal information.

6) Data retention

We keep personal information for as long as necessary to provide the Service, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and context. When no longer needed, we delete or de-identify information.

7) Security

We use technical and organizational measures designed to protect personal information (e.g., access controls, encryption in transit, least-privilege access). No method of transmission or storage is 100% secure; you use the Service at your own risk, and we encourage you to use a strong, unique password and keep it confidential.

8) Your choices & rights

  • Account & profile: You can access, update, or delete certain account information in the app or by contacting us.
  • Communications: You can opt out of non-essential emails via unsubscribe links. Transactional emails will continue where required.
  • Location & push: Control via device settings at any time.
  • Data rights: Depending on your region, you may request access, correction, deletion, portability, or objection/restriction to processing. We will honor requests in accordance with applicable law.

To exercise rights, see Contact & grievance.

9) Children’s privacy

The Service is not directed to children under the age where parental consent is required by law in your region. We do not knowingly collect personal information from such children. If you believe a child has provided personal information, please contact us so we can take appropriate action.

10) International transfers

We may process and store information in countries other than where you live. Where required, we implement safeguards for cross-border transfers consistent with applicable law.

11) Changes to this policy

We may update this policy from time to time. We will post the revised version here and update the “Last updated” date above. If changes are material, we may provide additional notice.

12) Contact & grievance

Questions, requests, or complaints about this policy or your information?